Support

Help, FAQ and how to reach us.

Need help with MoneyFlow? Email support@naimicstudio.com and we'll get back to you. Please tell us your device (e.g. Samsung A54, iPhone 13), your online player name if it's about online play, and what happened.

The game says "No internet"

MoneyFlow needs an internet connection for every mode, including Pass & Play and Vs Bots. Turn on Wi-Fi or mobile data and tap Try again.

How do I play online?

Finish your first game against a bot to unlock online play. Then tap Play Online and either create a room and share the 6-letter code with friends, join a friend's room with their code, or use Quick Match to play with other players. Online play is free.

My child can't play online

For players under 13, online play is off until a parent turns it on: Settings › Parental controls › Allow online play (needs the parent PIN). See the Parent's Guide.

Someone is being rude or cheating

Open the Players list in the match, tap their name and choose Mute, Block or Report. Reports come to us and we review them. Chat is preset phrases only, so nobody can type messages.

I lost connection during a match

Your seat is kept for 2 minutes and a bot plays your turns until you come back. If the host leaves or loses connection, the match ends for everyone.

How do I get No Ads back on a new phone?

Open Settings and tap Restore purchase under the No Ads tile. Use the same Google or Apple account you bought it with.

I want a refund for No Ads

Purchases go through Google Play or the App Store, so refunds are handled by them. Google Play refunds · Apple refunds.

How do I delete my data?

In the game: Settings › Delete my data. This erases saves, names, settings and the parental PIN on your device, deletes your online player account, name and leaderboard results, and asks Unity to delete analytics data. Your No Ads purchase is not lost. You can also email us with the subject "Delete my MoneyFlow data". More in the Privacy Policy.

I forgot the parental PIN

Use Settings › Delete my data to reset the game (this also erases saved games), or email us.

The birthday was entered wrong

Use Settings › Delete my data. The birthday screen shows again on the next launch.

My saved game is gone

Saves are kept only on your device. Uninstalling the game or clearing its data deletes them, and they can't be recovered. Online matches can't be saved.

I found a bug

Email us with your device, what you did, and a screenshot if you can. Thank you — it really helps a solo developer.

Legal

Terms of Service · Privacy Policy · Parent's Guide